The OmbudService for Life and Health Insurance (OLHI) is a free, fast, independent, and impartial alternative dispute resolution public service for Canadian life and health insurance consumers.
OLHI provides accurate and accessible information about life and health insurance concerns.
This includes guiding consumers through the complaints process, answering their questions, and helping them find lost policies or policies of deceased loved ones.
The Alberta Securities Commission is the regulatory agency responsible for administering the province’s securities laws. This page provides information on how to file a complaint. ASC use complaints filed by the public as well as other means to identify potential breaches of securities laws, and take enforcement action including investigating and prosecuting either administratively or quasi-criminally, as appropriate, to protect investors and the integrity of Alberta’s capital market.
The Alberta Securities Commission is the regulatory agency responsible for administering the province’s securities laws. This page provides a link to “Spot the red flags” informaton on how to recognize and avoid investment scams.
Find where you can get the help you need by answering a few simple questions about your financial situation.
This article discusses the options available to a debtor when they file for bankruptcy and their are inheritance issues.
When you apply for a credit card, you are entering into a contract. Like any contract, it is legally binding and gives each party certain rights and responsibilities.
On this page you will find information on:
A deferred payment plan happens when arrangements are made for a debt to go unpaid until sometime in the future. This publication provieds an overview of the ins and outs of a deferred payment plan and what it means to the consumer.
Summary, collision worksheet form, tips to remember and steps to follow after an automobile collision.
Learn about legal options and debt repayment if you caused injury to someone in a motor vehicle accident and you didn’t have insurance.
The Consumer Bill of Rights outlines the protections that consumers have when buying goods or signing contracts.
On this webpage the Canada Revenue AGency provides information and helpful resources for Canadians on various consumer scams and fraudulent schemes. Learn more about:
Being a Guarantor is a big responsibility that can have serious consequences. This booklet will help you understand all that is involved in being a Guarantor.
This information on reporting fraud is prepared by the Edmonton Police Service. It provides information on how to report a fraud to the police when you’re a victim
Gift cards purchased in Alberta are no longer subject to expiry dates and fees that lower their value over time. This tipsheet provides information on the Alberta’s Gift Card Regulation, which is part of the Consumer Protection Act,. It also includes information on other rules that help to improve consumer protections, use of the cards and disclosure of terms and conditions.
When someone uses personal information such as your name, Social Insurance number (SIN), credit card number or other identifying information without your knowledge or permission, it is identity theft and it is a crime. This tipsheet provides information on: how businesses and community groups can raise awarenes of identity theft, how to protect your identity when you are away from home, and how to report ID theft.
In Alberta, the Mobile Home Sites Tenancies Act applies to people who own a mobile home and rent the mobile home site from a landlord. This law sets out the rights and responsibilities that apply to these tenancies,
This publication provides general information about the MHSTA and the two supporting regulations.
This tipsheet provindes information to help Albertans protect themselves from being an unwilling participant in mortgage fraud. If you are going to invest in real estate, make sure you are using a licensed mortgage broker is is registered under the Real Estate Act in Alberta.
The Time Share Contracts Regulation under the Consumer Protection Act has been expanded to include the sale of points-based time share contracts. This tipsheet provides information if you offer, solicit, negotiate or conclude a traditional time share or points-based time share contract in Alberta.
In Alberta, most companies that sell products door-to-door must be licensed under the Consumer Protection Act and the Direct Selling Business Licensing Regulation. Door-to-door sales people sell everything from encyclopedias and magazines to home improvements. If a contract is signed in person,negotiated or concluded away from the seller’s usual place of business, it is considered a direct sale.
The Time Share and Points-Based Contracts and Business Regulation under the Consumer Protection Act(CPA) sets out the rules for businesses selling time share.
If you buy or sell goods through a public auction in Alberta, it is important to know that the business holding the auction must be licensed by the province and post security. The Fair Trading Act, the Public Auctions Regulation and Section 57 of the Sale of Goods Act regulate public auction businesses in Alberta. This tipsheet outline the rules and regulations that must be followed by Alberta businesses that sell goods by public auction.
The Consumer Investigations Unit (CIU) of ServiceAlberta is responsible for Alberta’s consumerprotection and tenancy laws. This infosheet explains how to file a consumer complaint with
Service Alberta and when an investigation maybe opened, as well as other options available to consumers.
Consolidated Credit Counseling Services of Canada is a registered charity. They provide credit counselling and debt management services for Canadians. Their mission is to assist individuals and families in ending financial crises and to help them solve money management problems through education, motivation, and professional counselling.
This web page has information about your legal responsibilities when you have a joint or shared credit card. It describes how authorized users (or secondary users) can affect you and your liabilities.
This page on CPLEA’s Canadian Legal FAQs website provides information for Albertan who find themselves in debt and are thinking of declaring bankruptcy Topics covered include: debt and debt control, options other than declaring bankruptcy, collection agencies and links to help and more information.
Credit Counselling Society is an accredited member of Credit Counselling Canada (CCC), a national association of not-for-profit credit counselling agencies specializing in debt consolidation alternatives and credit counselling The Credit Counselling Society is nationally registered with the Canada Revenue Agency as a non-profit, charitable organization.
REACH is Edmonton’s Council for Safe Communities. REACH is a community-based organization working to mobilize and coordinate organizations, community groups and Edmontonians to find innovative solutions to prevention and community safety.
This is a guide on how to buy products and services in Alberta and contains information about your consumer rights. You will need to buy certain items and you will need to use certain services as you settle into as you start your new life in Alberta.
This court procedure booklet is a guide for people who are bankrupt, but have not been granted a discharge from bankruptcy. If your trustee is no longer responsible for making another application for discharge, this guidebook will help you make your own application for discharge from bankruptcy
This colourful information sheet provides legal information about payday loans and debt problems for all ages and can be folded to fit comfortably in a wallet. (Dimensions 9cm x 43cm)
Every year, Canadians lose millions of dollars to the activities of scammers who bombard us with online, mail, door-to-door and telephone scams. The Little Black Book of Scams is a reference guide with information Canadians can use to personally protect themselves. It offers information on how a variety of common scams work and how to recognize them, as well as practical tips on how consumers and businesses can protect themselves.
This guide is produced by the Centre for Public Legal Education Alberta and is intended to help you find out information about consumer frauds and scams that could affect you. If you have already been impacted by one of these schemes or think you might have been, contact information for agencies that can help you has also been included.
This comprehensive resource from the RCMP describes sixteen Internet scams, twelve in-person scams, and three telephone scams. It also includes illustrative scenarios along with a glossary and a list of useful links.
The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on mass marketing fraud (telemarketing), advance fee fraud letters, internet fraud and identity theft complaints. Their website provides descriptions of many types of scams. Anti-fraud specialists in their Call Centre provide advice on the steps that victims should take to recover lost funds and to protect themselves in the future. The CFAC (formerly PhoneBusters) is jointly managed by the Royal Canadian Mounted Police, the Ontario Provincial Police, and the Competition Bureau of Canada.
These online videos are provided by the Alberta Community Crime Prevention Association and cover a range of topics such as gangs, drugs and a number of different types of fraud.
This tip-sheet is from the Government of Alberta and describes the legal action a creditor may take if you do not pay your debts. (PDF – 8 pages)
This colourful infographic from the Centre for Public Legal Education Alberta provides information about payday loans and Alberta law. The image file is available for free download or print copies can be ordered at no charge.
Money Mentors (formerly know as Credit Counseling Services of Alberta) is an Alberta-based public agency that is the exclusive provider of the OrderlyPayment of Debts program in Alberta as specified under the Federal Bankruptcy and Insolvency Act. They offer free credit counselling, money coaching, and financial education tto the community and K-12 students in Alberta. They are an accredited member of Credit Counselling Canada.
This colourful infographic from the Centre for Public Legal Education Alberta provides information about understanding debt, collection agencies, and paying back your debt. The image file is available for free download or print copies can be ordered at no charge.
This online fact sheet from Canada Mortgage and Housing explains some options you may have when unforeseen financial circumstances impact your ability to make regular mortgage payments.
This online resource is from the Student Legal Services of Edmonton. Topics include: Credit and Personal Reporting; Dealing with Bill Collecting Agencies; What can happen if you do not pay your debts; and How can Student Legal Services help with debt issues?. This resource is also available to download as a PDF.
For debtors (those who owe money) and creditors (those who are owed money), OSB, a special operating agency associated with Industry Canada, makes the bankruptcy and insolvency process easier to understand by providing information.
This colourful infographic from the Centre for Public Legal Education Alberta provides information about cell phone contracts and the legal rights and responsibilities associated with them. The image file is available for free download or print copies can be ordered at no charge.
If you are victim of identity theft or identity fraud, you should immediately take some basic steps to prevent further crimes from happening and to restore your credit and good name. Navigating through the system as a victim can be time-consuming and confusing. This guide should help start you off in the right direction.
The Consumers’ Association of Canada (CAC), founded in 1947, is an independent, not-for-profit, volunteer-based, charitable organization. CAC’s mandate is to inform and educate consumers on marketplace issues, to advocate for consumers with government and industry, and work with government and industry to solve marketplace problems. CAC focuses its work in the areas of food, health, trade, standards, financial services, communications industries and other marketplace issues as they emerge.
This Alberta government department investigates consumer complaints, enforces consumer protection legislation, licenses and registers regulated businesses and charitable organizations and informs consumers and businesses of their rights and responsibilities.
The Handbook was created and is updated by the Consumer Measures Committee, a joint committee of federal, provincial and territorial governments. The objective of the Handbook is to help Canadian consumers become better-informed and more confident.
The UCA represents Alberta small consumers by acting as the voice of consumers during regulatory proceedings to ensure the lowest regulated rates consistent with reasonable service, and by providing consumers with the information they need to make informed choices about how to purchase electricity and natural gas, based on their individual circumstances. When consumers have exhausted known avenues of issue resolution, the UCA will investigate and mediate concerns with utility companies.
The National Do Not Call List (DNCL) gives consumers a choice about whether to receive telemarketing calls. If you are a consumer you can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National DNCL. You can also file a complaint about telemarketing calls. Call toll-free 1-866-580-DNCL (1-866-580-3625)
The Farmers Advocate Office works to ensure rural Albertans have consumer protection, rural opportunities and fair process. We administer the Farm Implement Act that provides consumer protection through warranty, parts availability and licensing provisions, including inspection to assist in FIB proceedings. Rural opportunity is realized through assisting landowners with managing their land asset, mitigating business risk and maximizing future economic opportunity as it relates to interaction with the energy industry.
Service Alberta investigates complaints from Albertans about consumer transactions, including landlord and tenant issues. The first step in the complaint process is to talk with an Information Officer at 780-427-4088 in Edmonton and toll free at 1-877-427-4088 throughout the rest of the province.
