The OmbudService for Life and Health Insurance (OLHI) is a free, fast, independent, and impartial alternative dispute resolution public service for Canadian life and health insurance consumers.
OLHI provides accurate and accessible information about life and health insurance concerns.
This includes guiding consumers through the complaints process, answering their questions, and helping them find lost policies or policies of deceased loved ones.
Judicial Dispute Resolution (JDR) is a confidential pre-trial settlement conference led by a Justice of the Court of King’s Bench. The objective of a JDR is to resolve the dispute so a trial will be either unnecessary, or at most limited to those issues on which the parties do not agree.
This information is written for new and long-term Calgarians, homeowners or tenants looking for more information about their responsibilities within their neighbourhood. It is a quick reference to help you get started. See also: the Good Neighbour Practices Reference Guide which is an overview of municipal bylaws governing neighbourhood issues.
When you are going to court, there are some procedures and protocols that you need to follow. You will find information here on court etiquette, court procedures, and appeals and transcripts.
This webpage on the Provincial Court of Alberta website provides information on alternative to going to court (mediation, and dispute resolution services), where to get help, and what you need to know when going to court.
The Alberta Resotrative Justice Association (ARJA) is a group of organizations and individuals who practice Restorative Justice. The Association supports existing and new Restortaive Justice initiatives in Alberta.
Alternative Dispute Resolution (ADR) is available through the Edmonton Police Service Professional Standards Branch to address citizen complaints involving the police.The page on the EPS website provides information on the process and benefits of the service.
The society providse services that support the resolution of concerns in our community by helping our community members to communicate concerns and resolve conflict respecfully.
Located at York University’s Osgoode Hall Law School, Toronto, Ontario the Institutes mandate is to pursue innovation and excellence in alternative dispute resolution and to advance accessible justice in Ontario, Canada and internationally.
Catholic Social Services is a multi-function social service agency that serves people of all faiths and cultures throughout central Alberta. Founded in 1961, the agency has grown to deliver more than 100 programs.CSS is divided into Service and Program areas offered in five distinct Regions throughout central and northeast Alberta
Family Justice Services are a group of programs and services offered by Alberta Justice in collaboration with the courts of Alberta. This webpage provides general information for those who are representing themselves in a family matter in either Court of Queen’s Bench or The Provincial Court of Alberta. Family Law includes all of the legal issues that arise when couples separate or when parties are parenting children together. Family Law does not include criminal charges against a family member, or issues that arise when a family member dies. This site provides general information only.
Alberta Family Mediation Society (AFMS) advocates resolution of family conflict through the use of mediation by qualified professionals. AFMS offers a family-centered conflict resolution process in which an impartial third party (the mediator) helps the participants in negotiating a consensual, informed and fair agreement.
Court and Justice Services (CJS) provides administrative support to all the courts within the province, including electronic legal information services through Alberta Law Libraries.
CJS offer: legal information services for the public on court procedures and legal services options; assistance with locating and filling out court forms; referrals to other community legal services, as well as dispute resolution services for child support, family and child medication, conflict intervention, family mediation, and civil mediation.
The role of this government department is to promote a greater understanding of DPR and, in collaboration with departmental legal services, to assist in the integration of DPR into the policies, operations and practices of departments and agencies of the Government of Canada.
This section of the Alberta Court of Justice website explains about using mediation to resolve a lawsuit. You may request mediation or the court may select your lawsuit for mediation once a Dispute Note has been filed. This program is free to the parties involved.
Family Mediation Services offers free information and assistance with: bringing applications in Provincial (Family) Court concerning custody, access and private guardianship of children; mediation services to assist families in resolving parenting issues, e.g. custody, access, private guardianship and child support; courses to improve parenting skills and communication between parents who are living apart; and other court-directed services intended to aid in resolving parenting disputes.
The PSLRB is an independent quasi-judicial statutory tribunal that is responsible for administering the collective bargaining and grievance adjudication systems in the federal public service and in Parliament.
The UCA represents Alberta small consumers by acting as the voice of consumers during regulatory proceedings to ensure the lowest regulated rates consistent with reasonable service, and by providing consumers with the information they need to make informed choices about how to purchase electricity and natural gas, based on their individual circumstances. When consumers have exhausted known avenues of issue resolution, the UCA will investigate and mediate concerns with utility companies.
The Ombudsman for Banking Services and Investments (OBSI) is an independent organization that investigates customer complaints against financial services providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and mutual fund companies. OBSI resolves disputes between participating banking services and investment firms and their customers if they can’t solve them on their own.
The Canadian Motor Vehicle Arbitration Plan (CAMVAP) is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers’ new vehicle warranty can be put before a neutral third party (arbitrator) for resolution. Links to an overview of the CAMVAP arbitration process. From the homepage, an introduction to CAMVAP is available in several languages.
The Commission’s business is to make the Canadian Human Rights Act work for the benefit of all Canadians. There are three main aspects to its work: To provide effective and timely means for resolving individual complaints; To promote knowledge of human rights in Canada and to encourage people to follow principles of equality; and to help reduce barriers to equality in employment and access to services. Their website includes sections with publications and frequently asked questions.The Commission provides dispute resolution services in cases of alleged discrimination by federally regulated organizations, including employers, unions and service providers. This online resource addresses issues such as alternative dispute resolution and the dispute resolution process.
Family Mediation Canada is an interdisciplinary association of lawyers, social workers, human services and health care professionals, working together, creating a better way to provide for co-operative conflict resolution relating to separation and divorce, adoption, child welfare, wills and estates, parent/teen and age-related issues, etc. FMC was established in 1985 as a charitable, not-for-profit association under the Canada Corporations Act. FMC also provides information and referrals to Family Mediators across Canada.
The Community Mediation Calgary Society (CMCS) is a non-profit organization of volunteers available to assist in resolving conflicts between neighbors and within community associations and non-profit organizations. They are a group of professional mediators who provide free, confidential and voluntary non-legal) dispute resolution service to the community.The CMCS can be contacted at (403) 269-2707.
The ADR Institute of Canada (ADR Canada) is a national non-profit organization that provides national leadership in the development and promotion of dispute resolution services in Canada and internationally. “ADR Connect” is provided to assist in locating an ADR professional. This website allows visitors requiring the services of a qualified mediator to quickly identify suitable professionals to help settle their dispute. Users can search by locality, qualifications, background/case experience and date availability. ADRWeb.ca is intended to promote the practices of Canada’s growing community of dispute resolution professionals, but also to expedite the scheduling process for those individuals & organizations that regularly require mediators.
This website from Alberta Courts provides access to videos about the various Mediation programs available for the Civil (non-family) Mediation program and the Family and Child Intervention
The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants an alternative means of resolving serious disputes outside of court. A tenant or a landlord who has concerns related to an eviction, unpaid rent/utilities, security deposit, damages, repairs or other common disagreements can use the service.
From the website of the Canadian Judicial Council, this section talks about how litigation (starting a legal action and having your case heard in court) is only one way to resolve a dispute. You can resolve your dispute with or without the involvement of lawyers and without using the court system. These methods are called “alternate dispute resolution” (ADR).
The Alberta Dispute Resolution Institute of Alberta is a not for profit organization which provides education and information to its members and the general public on solving disputes more effectively. They provide an annually updated Directory of Arbitrators and Mediators in Alberta.
The Collaborative Family Law Process is about cooperation, not confrontation where clients sign a contract agreeing not to go to court. It is mediation and problem solving with collaborative lawyers where clients try to understand each other. Each client is responsible for information gathering and solutions. This website features general information about collaborative law (definitions, process, resources) and a list of collaborative law professionals in Alberta.
